Loving The Customer | Putting the customer at the heart of your business

Customer First UK and The WOW Awards will be co-hosting the second Annual ‘Loving the Customer’ Conference this year titled “Inside Out”, on 21^st June 2012 at The MET Hotel, Leeds. Following the success of the 2011 Conference and feedback from our guests, the theme for 2012 will be around Employee Engagement and how in order to love your customers you must first love your people.

In this one day conference we will be inviting you to explore the two way relationship between your organisation and your people, through interactive seminar sessions, panel discussions and key note speakers you will discover the art of employee engagement.

Themes for the Day include:

Values and Principles - explore with guests what their organisations’ Values and Principles are and why it’s important to get these aligned with the organisations future direction and vision

Recruitment – review how organisations are attracting likeminded people to be involved with the organisation through different recruitment methods

Induction – Explore the importance of getting the induction right to build connections and a sense of belonging from the very start.

Employee Engagement – Discover the importance of creating an environment of belonging within the workplace

Employee Advocacy – Learn how to create powerful advocates in employees

Loving The Customer

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Building Advocacy From Within

Research shows that leaders who create a work based culture that supports and loves their people first and foremost have better overall business results. Not only do you find that productivity increases, and sales rise, you also discover a new way of promoting and selling your business…through your employees. However, research in 2010 and 2011 [...]
January 3, 2012

Professionals Recognise the Internal Customer First

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January 3, 2012

The Art of Getting Your Staff to Say I Love My Job!

According to Government Statistics, the average person spends 99,117 hours at work during their life span, that’s 11 and half years’ worth of solid slog so, without a doubt, it is imperative that you are passionate about what you do! Companies must set a culture where employees love to come to work. Creating this environment [...]

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$Cathal O\'Brien Photography$

Overall an excellent event, particularly loved LV's approach to their values "Start with your Heart" Russell Fleet, First Direct
The speakers were great, easy to listen to with real examples to inspire others Denise Mitchell, Beaverbrooks the Jewellers
Very inspired by the people we met who are trying to make a difference to customer service in the UK Guy Letts, CustomerSure
We gained knowledge and successes of big companies, especially Waitrose and First Direct. Jo York, Santander
"Thought to the organisation of the conference was fantastic, very inspirational. Look forward to next year!" Jill Canning, Uni of Derby
The seminars have inspired me to take on board practices and implement them, really useful event Lisa Moran, Internet Technology Ltd
Enjoyed the day and learnt a lot! Richard Clark, RWE NPower
Great day! Thank you for inspiring us Emma Hollindale, Danbro Accounting
Loving the Customer 2011 exceeded all my expectations - fantastic and inspirational! Jakki Saunders, Uni of Derby
Very good day, well worthwhile. See you next year! Amy Poole, Yorkshire Water
Excellent conference, very worthwhile investment in time. Chris Worts, Skipton Building Society
Seminars were excellent and passionate with good messages and content Lisa McKeown, Teesside University
The conference sounded different from others, in line with our commercial strategy Sophie Cresp, Budget Rent a Car
Congratulations on a great event, genuinly the best I've ever attended! Dominic Vizzard, Hartlepool College

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